Private Policy – Terms & Conditions
TERMS AND CONDITIONS
Last Updated: November 30, 2024
Welcome to Retarget Leads (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our AI-powered digital receptionist services (the “Service”). By subscribing to or using our Service, you agree to be bound by these Terms.
1. ACCEPTANCE OF TERMS
By creating an account, subscribing to any of our plans, or using our Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.
2. SERVICE DESCRIPTION
2.1 What We Provide
Retarget Leads provides an AI-powered digital receptionist service that:
Answers your business phone calls 24 hours a day, 7 days a week
Qualifies leads by asking relevant questions to identify serious customers
Books appointments directly into your Google Calendar
Sends you text message and email notifications with caller details
Operates using your existing phone number without requiring special equipment
2.2 Service Plans
We offer the following subscription plans:
Starter Plan:
Monthly fee: $97.00 USD
One-time setup fee: $495.00 USD
7-day free trial available
Pro Plan:
Monthly fee: $197.00 USD
One-time setup fee: $495.00 USD
7-day free trial available
Elite Plan:
Monthly fee: $297.00 USD
One-time setup fee: $495.00 USD
7-day free trial available
2.3 Setup Fee
All plans include a one-time setup fee of $495.00 USD, which covers:
Custom AI receptionist configuration for your business
Integration with your phone system and Google Calendar
Training the AI on your business information, services, and scheduling preferences
Initial testing and quality assurance
Onboarding support
The setup fee is non-refundable as it covers immediate work performed to build and configure your custom AI receptionist.
2.4 Usage Fees
In addition to monthly subscription fees, you will be charged usage fees based on:
Call duration: Approximately $0.89 – $0.99 per minute of call time – if your monthly plan limit exceeds.
Text messages: $0.89 per text message sent to you.
Appointment bookings: Approximately $1.00 – $2.00 per successfully booked appointment. This fee is not charged currently for the current plans
Usage fees are calculated based on actual service usage and billed monthly. You will only pay for calls we actually answer and services we actually provide.
3. FREE TRIAL
3.1 Trial Period – Try It FREE on Our Expense
✓ 10 AI-answered calls within 7 days
✓ SMS notifications included
✓ Full access to all features
✓ 24/7 professional call handling
✓ Book appointments automatically
No credit card payment is required to start. Love it? Your subscription continues month-to-month. Not for you? Just cancel before day 7 – no charge!
3.2 Trial Cancellation
You may cancel your subscription at any time during the trial period through our Customer Portal. If you cancel during the trial:
You will not be charged the monthly subscription fee
Any usage fees incurred during the trial will not apply
Your Service will continue until the trial period ends
The one-time setup fee will be charged once your paid subscription begins
3.3 After Trial Ends
If you do not cancel before the trial period ends:
Your subscription will automatically convert to a paid subscription
You will be charged the monthly subscription fee for your selected plan
Your subscription will continue on a month-to-month basis until cancelled
Usage fees will continue to apply based on actual usage over your plan limit.
4. BILLING AND PAYMENT
4.1 Payment Authorization
By providing payment information, you authorize Retarget Leads to charge:
The one-time setup fee (if applicable)
Monthly subscription fees for your selected plan
Usage fees based on actual service usage over plan limit
Any applicable taxes
4.2 Payment Processing
All payments are processed securely through Stripe, our third-party payment processor. We do not store your complete credit card information.
4.3 Billing Cycle
Monthly subscription fees are billed in advance on a recurring monthly basis
Usage fees are calculated and billed monthly in arrears (after services are rendered)
Your billing date is the date you originally subscribed or the date your trial ended
All fees are charged in U.S. Dollars (USD)
4.4 Failed Payments
If a payment fails:
We will attempt to process the payment again
Your Service may be suspended until payment is received
You are responsible for any fees charged by your financial institution
Continued failure to pay may result in termination of your account
4.5 Taxes
You are responsible for all applicable taxes. If we are required to collect or pay taxes, they will be added to your invoice.
5. REFUNDS AND CANCELLATIONS
5.1 Monthly Subscription Fees
Monthly subscription fees are non-refundable. If you cancel your subscription:
You will not be charged for subsequent months
You will retain access to the Service until the end of your current billing period
No partial refunds will be issued for unused time in the current billing period
5.2 Setup Fee
The one-time setup fee of $495.00 USD is non-refundable under all circumstances, as it covers immediate work performed to configure your custom AI receptionist.
5.3 Usage Fees
Usage fees are non-refundable as they reflect actual services rendered (calls answered, texts sent, appointments booked).
5.4 Cancellation Process
You may cancel your subscription at any time by:
Logging into the Customer Portal at: https://billing.stripe.com/p/login/bIe6ol4oterb4HC48DaZi00
Contacting our support team at: Info@retargetleads.com
Calling us at: (917) 451-3839
Cancellations take effect at the end of your current billing period.
5.5 Money-Back Guarantee Exception
We may, at our sole discretion, offer refunds in cases of:
Service failure or technical issues preventing normal operation
Billing errors or duplicate charges
Extraordinary circumstances evaluated on a case-by-case basis
To request a refund consideration, contact info@retargetleads.com within 30 days of the charge.
6. YOUR RESPONSIBILITIES
6.1 Account Security
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your contact information is current and accurate
6.2 Accurate Information
You agree to provide:
Accurate business information for AI receptionist configuration
Valid payment information
Current phone numbers and email addresses
Accurate calendar availability and scheduling preferences
6.3 Prohibited Uses
You may not use our Service to:
Engage in illegal activities
Impersonate others or misrepresent your business
Harass, abuse, or harm others
Transmit spam, malware, or malicious content
Violate any applicable laws or regulations
Interfere with or disrupt the Service
Attempt to gain unauthorized access to our systems
Use the Service for any purpose other than legitimate business communications
6.4 Compliance with Laws
You are solely responsible for ensuring your use of the Service complies with all applicable federal, state, and local laws, including but not limited to:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
State telemarketing laws
Industry-specific regulations
Section 10A – SMS & A2P Messaging Privacy
SMS & A2P Messaging Privacy
Retarget Leads provides SMS and MMS messaging as part of its AI-powered digital receptionist services. This section explains how we collect, use, and protect information related to Application-to-Person (A2P) messaging.
Information Collected for SMS Messaging
When SMS or MMS functionality is used, we may collect and process:
Mobile phone numbers
Message content (sent and received)
Message timestamps and delivery status
Opt-in and opt-out records
Carrier and messaging metadata
Purpose of SMS Data Collection
SMS-related data is used solely to:
Deliver transactional and informational messages
Send appointment confirmations, reminders, and notifications
Facilitate customer communications initiated by missed calls
Maintain compliance with carrier and regulatory requirements
Improve service performance and reliability
Consent and Opt-Out
We require proper recipient consent before SMS messages are sent. Message recipients may opt out at any time by replying STOP. Upon opt-out:
No further messages will be sent unless renewed consent is provided
Opt-out requests are processed automatically and immediately
Data Sharing
We may share SMS-related data with trusted third-party service providers (such as messaging carriers and infrastructure partners) solely to deliver messaging services. We do not sell or rent mobile phone numbers or message content.
Carrier Compliance and Monitoring
Mobile carriers may review message traffic for compliance with A2P regulations. Retarget Leads may monitor messaging activity to ensure compliance with applicable laws and carrier policies.
Data Retention
SMS data is retained only as long as necessary to:
Provide the Service
Comply with legal and regulatory requirements
Resolve disputes or enforce agreements
7. OUR RIGHTS AND RESPONSIBILITIES
7.1 Service Modifications
We reserve the right to:
Modify, suspend, or discontinue any part of the Service at any time
Update pricing with 30 days’ notice to existing subscribers
Change features or functionality to improve the Service
Perform scheduled maintenance with reasonable notice
7.2 Service Availability
While we strive for 99.9% uptime, we do not guarantee:
Uninterrupted or error-free Service
That the Service will meet all your specific requirements
That all calls will be answered or appointments successfully booked
Specific results from using the Service
7.3 Right to Suspend or Terminate
We may suspend or terminate your account if:
You violate these Terms
Your payment fails and remains unpaid
You engage in fraudulent or abusive behavior
Your use poses security risks or legal issues
Required by law or legal process
8. INTELLECTUAL PROPERTY
8.1 Our Property
The Service, including all software, algorithms, designs, trademarks, and content, is owned by Retarget Leads and protected by intellectual property laws. You may not:
Copy, modify, or create derivative works
Reverse engineer or decompile our software
Remove proprietary notices or labels
Use our trademarks without written permission
8.2 Your Content
You retain ownership of:
Your business information and data
Customer information collected through the Service
Calendar data and appointment information
By using the Service, you grant us a license to use your content solely to provide the Service.
9. DATA AND PRIVACY
9.1 Data Collection
We collect and process:
Your business information
Customer call recordings and transcripts
Appointment data and calendar information
Payment and billing information
Usage statistics and analytics
9.2 Data Use
We use your data to:
Provide and improve the Service
Train and optimize the AI receptionist
Send notifications about calls and appointments
Process payments and billing
Provide customer support
Comply with legal obligations
9.3 Privacy Policy
Our complete Privacy Policy is available at [URL] and is incorporated into these Terms by reference.
10. LIMITATIONS OF LIABILITY
10.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY
10.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETARGET LEADS SHALL NOT BE LIABLE FOR:
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
DAMAGES RESULTING FROM MISSED CALLS OR APPOINTMENTS
DAMAGES EXCEEDING THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
10.3 Exceptions
Some jurisdictions do not allow limitations on warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Retarget Leads, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Your violation of applicable laws or regulations
12. DISPUTE RESOLUTION
12.1 Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.
12.2 Arbitration
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association’s rules, except:
You may assert claims in small claims court if they qualify
Either party may seek injunctive relief in court for intellectual property issues
12.3 Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between you and Retarget Leads individually. To the fullest extent permitted by law:
No arbitration shall be joined with any other
No class action lawsuit may be brought
No dispute may be adjudicated on behalf of a class
13. MISCELLANEOUS
13.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Retarget Leads regarding the Service.
13.2 Modifications
We may modify these Terms at any time by posting updated Terms on our website. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. Material changes will be communicated via email.
13.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.4 Waiver
Our failure to enforce any right or provision in these Terms shall not constitute a waiver of that right or provision.
13.5 Assignment
You may not assign or transfer these Terms without our written consent. We may assign these Terms to any successor or affiliate without restriction.
13.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
13.7 Force Majeure
We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
14. CONTACT INFORMATION
For questions about these Terms or the Service, contact us: Retarget Leads
Email: info@retargetlead.com | Phone: (347) 832-8251 | Website: /
15. ACKNOWLEDGMENT
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.
Effective Date: November 30, 2024
Version: 1.2